Dont buy mattress from Lazada & Skynet

Mattress Review Lazada & Skynet

I bought a spring mattress from Lazada & they take ages to deliver!

Sampai rumah on weekdays but ofcourse Im working so I had to rescesule on Saturday. This mattress is for my new house in Cyberjaya. So I wait the whole day tak sampai2 tilam ni. I terpaksa delay macam2 disebabkan tilam ni tak sampai2. Will never ever buy furnitures from Lazada again! And will never use Skynet ever!

Janji Sabtu tapi tak muncul2 and then on Monday bagi emel kat I kata akan delay lagi 5 more days!! Melampauu! I call them and Customer service pun sgt teruk. 

Verry terrible service.

Tesco Graduate Trainee Programme kepong malaysia

This post is a review to help future and potential graduate trainees.

For sure all companies will say good thing at the beginning until before you sign that 2 year contract. 

So before you make a decision to take the assesment and spent time, if you can fulfill and willing to go through this workload then go for it:

1. Work shift hours at Tesco extra, night shift store opening hours up to 1am. So probably you will go home at 2am (rotation-based and on weekly basis). Ans as early as 6am.

2. Work 9 hours a day (let say 10 hours since you are expected to work more because you are trained to be a store manager). 

3. 6 days a week, means 4 holidays per month.

This programme is good place to learn but not really a place to make money in my opinion.

Mothercare Alamanda customer servis teruk

Alamanda Putrajaya

First time nak membeli kat kedai bayi Mothercare, kebetulan tengah bawak troli dari AeonBig, sebelum masuk kedai tu takde sign no troli so aku pun bawak je la troli masuk.

Lepas 15 minit dalam tu dah grab 1 barang kene tegur pulak. Pekerja semua ok kecuali Cashier dia seorang makcik kata no troli eh, amboi rasa mcm kena halau betul. Salah korang lah tak tampal stiker, mahal sangat ke stiker tu. So aku pon tak jadi beli. 

TGI Friday customer service experience

TGI Friday, ioi city mall Putrajaya Malaysia

"Superb bad customer service at TGI Fridays in IOI Mall. I've checked in 40mins ago without giving me drinks and soup. The table next to me came later and already gotten their foods and so on. I was so frustrated that I wanted to walk away from the restaurant. My drinks only came 32mins later and foods definitely 40 mins after checked in. I demand to see the Manager but unfortunately the Supervisor has to get scold from me. I've made my complaint towards the bad service. According to him, the salad already prepared earlier but sandwich made a mistake. So he decided to bring the foods out together. You see, the main was he never has the courtesy to inform customers that will be bringing out later. At least the salad first. He did not. No words from him nor his staff to tell me. Therefore, he got f*** up from me. I was superb pissed and frustrated. It's already 930pm and it's late for dinner. My last word, no recommendation to come to this restaurant."

A review taken on facebook

Tips sebelum buka franchise

Berikut adalah tips2 berguna selepas beberapa research & foundings yang saya dapat dari observation & readings.

1. Franchise adalah salah satu bentuk investment, sama seperti investment hartanah (sewa rumah, sewa kedai, etc). Maka, walaupun bukan mudah untuk dapatkan franchise daripada company2 yang dah mantap, kita jangan terlalu terkejar, kita juga sebagai investor ada hak untuk investigate betul-betul sama ada syarikat tu betul2 berbaloi untuk dibeli, lagi2 melibatkan jumlah wang yang besar lagi2 industry f&b (food & beverage).

2. Setiap syarikat memerlukan sekurang2nya 3 tahun untuk dapatkan lesen franchise. Kalau kedai tu baru tu bukan franchise nama nya, itu licensing. Apa beza licensing dengan franchise? 

3. Selidik dahulu perkhidmatan apa yang akan diberikan oleh syarikat induk (franchisor) kepada franchisee. Sesetengah syarikat meminta bayaran antara RM 75 ribu - RM 200 ribu untuk franchisee fee. Ada sesetengah syarikat tidak ambil kira kos marketing, walaupun marketing adalah tanggungjawab dan tugas franchisor. Saya pernah berbincang dengan satu syarikat burger yang terkenal di Malaysia yang tidak include marketing service dalam franchise fee mereka yang mahal itu.

4. Interview/temu ramah owner/pemilik atau manager store (f&b) franchisee dahulu. Interview lah lebih dari 3 franchisee kalau boleh. Dapatkan maklumat seperti perangai franchisor, komitmen franchisor samada stok dihantar on time atau lambat, apa perkhidmatan yang diberikan dll. Kalau kebanyakkannya negatif, cari lah syarikat lain. Kalau owner baik hati & mood okayy, tanya lah average sales sebulan. Kalau sales nya lebih dari RM 80 000, then insyaAllah ok. Sebelum nak interview jangan lupa break the ice dulu. 

5. Franchise manager akan beri estimated sales, jangan terima bulat2. Itu juga antara sebab kenapa kita perlu interview existing franchisee. Cawangan yang banyak & facebook page likes yang banyak tidak semestinya untungnya banyak, mungkin mereka juga masih bertungkus lumus untuk dapatkan ROI (return of investment). 2 hingga 3 tahun adalah jangka masa (range) yang reasonable. 

6. Selidik asset induk (franchisor). Adakah franchisor ada asset yang banyak atau adakah asset / sales franchisor datang kebanyakkan nya dari franchisee fee? 

7. Latihan (training) mesti lah diberi kan dalam jangka masa yang reasonable seperti 3 bulan. Syarikat burger yang saya pernah interview hanya beri training selama 2 minggu. Itu adalah antara warning signs yang anda perlu berhati-hati. Syarikat yang bagus adalah syarikat yang ada vision yang tinggi dan jauh, dan bukan sekadar nak buat duit. Syarikt yang bagus akan pasti kan calon owner franchisee akan menjaga nama syarikat tersebut dengan elok, maka training akan diberi kan dengan baik. 

( yes you can say masak burger je so tak perlu training lama2, atau previous experience f&b yang lepas2 sudah mencukupi, but in my opinion, 2 minggu training is not enough at all. You can get your own training for sure no problem, what I am pointing out here is it says alot the 'perangai' and commitment and level of involvement sesebuah franchisor itu. 

8. Baca dengan teliti terms & condition sebelum tandatangan surat agreement franchise. Di negara barat dipanggil FDD (Franchise Disclosure Document). Document ini perlu include samada ada tak cawangan franchisee yang pernah tutup. 

9. Walaupun estimated kos adalah RM 500 000, sentiasa sediakan duit lebih, contohnya RM 750 000. Lack of initial capital adalah salah satu punca besar syarikat boleh gulung tikar.

More info and tips boleh didapati di entrepreneur.com atau google sahaja dalam bahasa inggeris "warning signs franchise" (contoh). Pilih lah website / artikel yang reliable. Kalau link website tu .com .ca .au atau .gov lagi bagus. 

Semoga bermanfaat. Goodluck.

Akar Beach Resort, Port Dickson Review

Port Dickson, Negeri Sembilan, Malaysia 

This review was based from year 2014, weekdays

Pro:

- new and clean building (room)

- price was affordable

- internet not bad, unlike other hotels that we went

- free breakfast and delicious nasi lemak

- beach behind the hotel was cleaner and not crowded, hence we had the privacy we need

Cons:

- hotel doesnt own the beach but it wasnt far from the hotel, 1 minute walk.

- room design was simple, no carpet, but  it wasnt a big deal because I was more concern about cleanliness

- limited car park